WSU Apartment Internet and Utilities Options
High Speed Internet
DSL service available in all university apartment complexes – except Yakama
Verizon offers DSL service with or without land line phone service. You can view plans and order service at www22.verizon.com/residential/ Verify service to your address by clicking on the Check by address link below the home phone number verification boxes once you click through to the Verizon site. (If you get a service not available message, please call Maintenance Services at 509-335-1541 and request a check on your apartment’s line. Our technician will, in most cases, be able to correct the problem.) To speak with a Verizon representative, please call (877) 483-5898
Available only for Yakama Village
High Speed (10 Mbps) ethernet service is available to all Yakama Village residents through WSU Information Technology. Service requests for Yakama Village must be made in person at room 2088 of the Information Technology building. All residents requesting service must sign a Network Service Agreement prior to ethernet being activated in their apartment. You may view this agreement at - http://www.livingat.wsu.edu/hdrl/networkAgreement.htm
Wireless Ethernet & Telkonet iBridge
Available through our network provider, First Step Internet – (208) 882-8869, www.fsr.com. To request service, click on the Apartments link once you click through to the First Step Internet page. First Step Tech Support Hours are Monday - Saturday from 8:00 am to 10:00 pm and Sundays from 11:00 am to 6:00 pm.
Wireless ethernet is for Chief Joseph, Nez Perce, Chinook, and Columbia apartments only.
Wireless radios that are 802.11b,g or WiFi compliant will work. First Step Internet (our network provider) will provide assistance with configuring your connection to the wireless network.
High-Speed Internet Available only in Terrace Apartments
The power to offer high-speed Internet access is now available in the most unlikely place: your electrical outlet. Telkonet's patent-pending, powerline communications technology provides high-speed Internet and data services through existing electrical wiring. Users simply plug one side of Telkonet’s iBridge into an ordinary electrical outlet and then plug the other side into their computer for instant Internet access at speeds of 2mbps / 500k anywhere you have an ordinary electric wall outlet, you will have Internet and data access.
Wireless Broadband
Wireless broadband is available in all university apartments through Clearwire.
Clearwire uses a state-of-the-art wireless modem that can be plugged into a desktop computer, laptop, or local network. It works by transmitting signals to and from nearby cellular towers instead of using a traditional phone line. That means you have the flexibility to set up the wireless modem and enjoy high speed wireless internet anywhere they provide service. Multiple computer users in an apartment can use one modem. The Clearwire modem is compatible with standard routers, so you can easily share your Clearwire connection across your local network. Simply connect the modem and your computers to the router, follow the setup instructions, and everyone is online. www.clearwire.com
For Pullman area information, you can visit the Clearwire store on South Grand Ave or contact an area representative at 509-552-9046
Electrical Service
In all University Apartments, service will be connected and ready for use when you move in. Residents in all complexes except Chief Joseph and Valley Crest (electrical service in Chief Joseph and Valley Crest is included in the monthly rate) will need to arrange for this service, with Avista Utilities, to be billed directly to you within a week upon arrival.
Avista Utilities 1-800-227-9187 www.avistautilities.com
Telephone Service
You are responsible for arranging for your telephone service at your cost. If you require land line telephone service, you must request service through Verizon for all complexes except Yakama. Yakama residents must request their phone service through WSU Information and Technology. All other residents should request their service through Verizon.
Residents of family housing are requested to update their online housing application with their telephone numbers as soon as possible. These numbers will not be given out and are used only by Housing & Maintenance Services.
Verizon (All complexes except Yakama) 1-800-483-4100 www.verizon.com
IT (Yakama) (509) 335-3663
TV Cable Service
TV Cable Service is included in your rent. Service will be on when you move in and will be left on when you move out. Each apartment is provided with at least one TV cable outlet, the outlet is normally located in the living room. If you have problems with your cable service or wish to request service to additional outlet, please contact Housing & Dining Maintenance at 509-335-1541.
More information, including channel guides, program listings and troubleshooting suggestions, are available at http://www.livingat.wsu.edu/cabletv/.